Refund Policy
How we handle refunds for Wheee rides.
Effective Date: December 2024
Full Refunds
You're entitled to a full refund when:
- Driver cancels the accepted ride
- Driver no-show (doesn't arrive within 15 minutes)
- Technical failure on our end prevents completion
- You cancel more than 2 hours before pickup
Partial Refunds
May be issued for significant route deviations, service quality issues, or overcharges (assessed case-by-case).
No Refund
Generally not provided when the ride was completed as booked, you cancelled within 2 hours, you didn't show up, or delays were due to traffic/weather.
How to Request
Use the app's Help section or email contact@automateworkflow.co.nz within 7 days. Include ride details and reason. We respond within 3 business days. Approved refunds process in 5-10 business days to your original payment method.
Contact
Email: contact@automateworkflow.co.nz
NZBN: 9429052914478